Service Time Management of Doctor’s Consultation Using Parallel Service Time in Wesley Guild Hospital, Ilesa, Osun State, Nigeria.
Abstract
How to manage patient’s service time has been a burden in view of the condition of patients who have to wait for required service from doctors in many hospitals in developing countries. This paper deals with the management of service time of doctor’s consultation using parallel service time. Though, the theoretical underlying distribution of service time is exponential, but this research showed service time to be non-exponential but, normal. This unusual distribution of service time was attributed to non-identical services required by patients from doctors in the considered sample space. Secondly, the mean service time from each service point as researched was found the same. This showed that no line could be preferred to other.
Index Terms: Service time, service point, exponential distribution, normal distribution, likelihood ratio test, central limit theorem.